How to keep your account from getting hacked
What for: So you do not get hacked.
Two-Step Verification helps secure your data when cybercriminals copy your SIM card or attempt to intercept the text message with the confirmation code to log in to your account. If this option is on, WhatsApp will additionally request a six-digit PIN when you verify your phone number, for example, when you log in on a new device.
To enable PIN-based Two-Step Verification:
- Open Settings by tapping the cogwheel icon in the bottom right corner of the screen;
- Go to the Account section;
- Select the Two-Step Verification item;
- Tap Enable. Enter the six-digit PIN that WhatsApp will require when an attempt is made to confirm the phone number. Important! Do not use a simple combination that can be guessed easily, such as 123456 or 111111;
- Enter the same six-digit PIN again;
- The app offers you to add an e-mail address. If you forget the PIN, a PIN reset link will be sent to this address;
- Enter your existing e-mail address. You'll get a confirmation e-mail in your inbox within seconds. You can follow the link in the e-mail body or enter the six-digit code from the message in the app.
You can change the PIN any time:
- Open Settings by tapping the cogwheel icon in the bottom right corner of the screen;
- Select Account;
- Tap Two-Step Verification;
- Tap Change PIN;
- Enter a new PIN code twice.
You can also change or remove your e-mail address:
- Open Settings by tapping the cogwheel icon in the bottom right corner of the screen;
- Select Account;
- Tap Email Address;
- Tap Change in the upper right corner of the screen:
- If you need to change the address, remove the old one and type in a new one;
- Tap Next;
- You'll get a confirmation e-mail in your inbox within seconds. You can follow the link in the e-mail body or enter the six-digit code from the message in the app;
- To delete e-mail address, tap Remove in the upper right corner of the screen;
- Tap Remove to confirm your selection.
Downside: WhatsApp will prompt you from time to time to enter your PIN while you use the app.
How to prevent your personal data from being exposed
What for: To prevent the next owner of the number from accessing your correspondence.
The WhatsApp account is linked to a phone number. When you change the number, the system creates a new account. The account linked to your old number will remain active for 45 more days from the time of the last launch of the app. Your old number will be sold to a new owner sooner or later, and if they log in to WhatsApp, they will see your profile photo and account details. To prevent strangers from accessing this information, use the number change feature.
Please note: Before moving your account, you have to log in on the device and then insert the SIM card with the new number into the device.
To change the phone number linked to the account:
- Open Settings by tapping the cogwheel icon in the bottom right corner of the screen;
- Go to the Account section;
- Select Change Number;
- Read the instructions and tap Next;
- Enter the old and new phone numbers;
- Tap Next;
- If necessary, enable the Notify my contacts option and select the contacts to be notified about your number change (bear in mind that contacts in groups that you manage will receive a notification anyway):
- All Contacts;
- Contacts I Have Chats With;
- Tap Custom… to manually select the users you need.
- Tap Done and confirm your number;
- You'll get a call or text message with a six-digit code. Verify your phone number by entering the code.
The number change feature lets you import your profile info and settings into the new account. You will also retain access to your chat history, but only for as long as you use the same device as before.
What for: To add an extra layer of protection to your most secret chats.
WhatsApp lets you lock chats. Locked chats are kept in a separate folder to open which you have to verify your identity.
Please note: You have to set up screen unlock with Face ID on your device before you can use this feature. Besides, the chat will only be locked on the device where you used the feature. The chat will not be locked when you open WhatsApp on another phone or linked device, such as a computer.
To move one or several chats to the Locked Chats folder:
- Tap the chat you want to lock and hold it to open the menu;
- Tap Lock Chat;
- Tap Continue;
- Verify your identity with Face ID.
You can hide the Locked Chats folder in the chat list:
- Go to the Locked Chats folder. The app will ask you to verify your identity;
- Tap Settings in the upper right corner of the screen;
- Turn on Hide Locked Chats;
- Tap Create Secret Code;
- Type the code you came up with in the Secret Code field and tap Next;
- Enter the code again to confirm. Tap Done.
Now, to show the Locked Chats folder, enter the secret code in the search bar at the top of the screen. You can deactivate the feature in the folder settings any time.
To move the chat out of the Locked Chats folder:
- Enter the Locked Chats folder at the top of the chat list. The app will ask you to verify your identity;
- Tap the chat you want to move to the general folder and hold it to open the menu;
- Tap Unlock Chat;
- Verify your identity with Face ID.
What for: To keep people you don't want to share data with from seeing it.
By default, any person who has your phone number can view your WhatsApp profile info, message read receipts, as well as your online status and the time of your last visit. If you do not want strangers to view this info, you can hide it or restrict viewing.
To limit the visibility of your personal info:
- Open Settings by tapping the cogwheel icon in the bottom right corner of the screen;
- Select Privacy;
- Select My contacts or Nobody in the sections:
- Last seen and online;
- Profile photo;
- About;
- Disable the Read Receipts option.
Keep in mind that read receipts cannot be disabled in group chats.
Downside: If you disable the display of read receipts, you will also stop seeing read receipts from other users.
What for: To stop strangers from seeing information that is not intended for them.
WhatsApp status is a short note that is visible to other WhatsApp account owners for 24 hours after publication. By default, your status is visible to all registered app users, which may include cybercriminals and other people with whom you don't wish to share your personal information. We recommend limiting the visibility of your status:
- Open Settings by tapping the cogwheel icon in the bottom right corner of the screen;
- Select Privacy;
- Tap Status;
- Select My contacts except… to prevent specific users from viewing your status;
- Select Only share with… to let only selected users view your status.
- Tap Done.
What for: So no one knows where you are.
You can share your location in WhatsApp chats or even let the other person track where you are in real time. If you'd like to stop the people you chat with from knowing where you're going, you can check any time which chats the feature is enabled in and turn it off:
- Open Settings by tapping the cogwheel icon in the bottom right corner of the screen;
- Select Privacy;
- Scroll down the page and tap Live Location;
- If you are sharing your geolocation at least in one chat, you will see a list of chats. Tap Stop Sharing to turn off geolocation sharing in all chats at once;
- Tap Stop Sharing again.
How to defeat spammers and trolls
What for: To keep out spam.
Any WhatsApp user who knows your phone number can send you a message. If you have been targeted by fraudsters or spammers, you can block the unwanted users. You can also block users from whom you do not want to receive messages for any other reason.
Blocked users will not know you've denylisted them. They will not be able to call you or view your status updates, and any messages they send will be marked as undelivered. You will not see those messages at all.
To block a user:
- Open Settings by tapping the cogwheel icon in the bottom right corner of the screen;
- Select Privacy;
- Tap Blocked;
- Tap Add New… and select the contact you wish to block.
After you block a user, you will not see their status updates or the time when the user was last online.
To unblock a user, tap the user's name or phone number in the list and then tap Unblock.
What for: To avoid getting unwanted messages.
If a WhatsApp user has your phone number, they can add you to a group. By default, your permission is not required. You can change these settings and specify who can add you to groups:
- Open Settings by tapping the cogwheel icon in the bottom right corner of the screen;
- Tap Privacy;
- Select Groups;
- Select an option:
- Everyone. This option lets all users, even those who are not in your contact list, add you to groups;
- My contacts. Only users in your contact list will be able to add you to groups without your permission. Everyone else will be asked to send a request, which you'll have three days to accept or deny;
- My contacts except... Your contacts, with the exception of those you specify, will be able to add you to groups without your permission. Excluded contacts and users not in your contact list will be asked to send a request.